Refund policy

30-day money-back guarantee

DocuScore AI offers a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — this applies to one-time premium report unlocks and to Pro subscription charges alike.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one:

• Visit paddle.net and look up your order using the email address you used at checkout, or
• Reply to your Paddle order confirmation email, or
• Contact our support team through the contact page and we will arrange it with Paddle for you.

Approved refunds are returned to the original payment method. Timing depends on your bank or card issuer, typically within 5–10 business days.

Cancelling a Pro subscription

You can cancel Pro at any time from Settings → Billing, or through the Paddle customer portal. Cancelling stops future renewals; your Pro access continues until the end of the billing period you have already paid for. Cancelling on its own does not create a refund — request one as described above if you want your most recent charge returned.

Questions

If anything about a charge is unclear, reach us through our contact page and we will help. You can also read the Paddle refund policy.